BostonProShop.com offers a 30-day return/exchange policy on all items. If you are not completely satisfied with your purchase, you may return to us either by shipping it back or in-person.
The following items cannot be returned:
- Product that has been worn or used, altered, or laundered.
- Products in which the tags have been removed.
- Custom jersey orders or personalized items.
- Bruins Authentics Items.
- DVDs that have been opened. Defective DVD's will be exchanged for new replacements.
- Clearance items that are noted "non-returnable."
- Bathing suits and undergarments.
Returns/Exchanges shipping back to bostonproshop.com:
The customer is responsible for all freight charges. However, if the product was received damaged/defective or the wrong item was shipped, you will be credited for shipping cost. Exchanges are subject to available inventory. All refunds will be credited to the original credit card account.
Please include the following in your return package:
- Order number
- Purchaser name
- Contact name, phone number, and email
- Reason for the return/exchange.
We recommend using a pre-paid, insured traceable method when returning merchandise, to ensure a safe and documented delivery. Lost returns are the responsibility of the sender.
Ship to:
Boston ProShop powered by ‘47
The Hub on Causeway
Attention: Returns
84 Causeway St.
Boston, MA 02114
Returns/Exchanges in-person at ProShop powered by ’47:
Any item purchased through bostonproshop.com can be returned/exchanged in-person at the ProShop powered by ‘47 during normal store hours. All returns/exchanges in-person MUST be accompanied by the order receipt including the order number. Returns in-person will not be accepted without a copy of the receipt. Exchanges are subject to available inventory. All refunds will be credited to the original credit card account.
Please call our toll-free customer service line at 1-877-527-8467 Monday-Friday 10:00am-5:00pm, or email us at proshop@bostonbruins.com for questions regarding returns.